The phrase ‘Digital Transformation’ is much in vogue these days. Depending on where you stand, it can mean anything from legacy app modernization to new access channels. Which is as it should be!
In this day and age, every business has Digital touchpoints – from the local bike shop to an industrial giant, every business markets, sells and services customers in an ever changing environment and engagement model. Customers are informed, demanding, and expect responsiveness and agility from businesses they patronize. This environment has led to a new customer management paradigm where it is not Customer Relationship Management but “Customer Managed Relationships,” clearly putting the customer in control.
We believe that transformation is core to bringing designers, technologists and functional experts together to conceptualize and deliver relevant customer relationship solutions. We have extensive experience across diverse industries including telecom, real estate, hi-tech, retail, and healthcare industries – migrating, developing and deploying customer and employee-facing business support solutions on the cloud. Through expertly designed solution frameworks and accelerators, we’ve reduced both time to market and cost of ownership for our customers. Through our flagship innovation center for Salesforce custom apps, PopcornApps Labs, we’ve future-proofed leading-edge solutions in the Conversational AI and Contact Centre productivity toolkit.
So we are proud to share that we have once again been recognized by Clutch as a top firm and industry leader – one of the top 5 CRM consultants, in fact! Clutch is a ratings and reviews research firm for business service providers. Clutch evaluates companies based on a number of factors including marketing presence, company portfolios, and most importantly, verified client reviews. You can view our Clutch profile.
We enable Marketing, Sales and Customer Service functions through various technologies including Salesforce and Microsoft products. We build Enterprise web, Mobile, Artificial Intelligence, Commerce, and Community applications. Our solutions span the spectrum of customer experience and business engagement with the utmost focus on employee efficiency and customer satisfaction. We’ve delivered over 500 business critical projects in North America, UK & Europe, and Asia for clients in the retail, hi-tech, telecommunications, financial services, travel, and real estate industries.
We are honored to be recognized by Clutch as a top CRM and IT services company. We are grateful to have received the opportunity to work with many wonderful clients and to tackle exciting new domains and challenges in the last year. Now we look forward to staying on this list for many years to come, and to continuing to explore pathbreaking technologies and solutions!